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Welcome to the Breuninger Help Center

Here you will find answers about our online shop and your orders

How can we HELP YOU?

Frequently asked questions

    Browse answers by topic

    BRAM Store

    • Our BRAM Store
    • Click & Collect - Shop Online & Collect in Your BRAM Store
    • I lost something at the store
    • I have a problem with an item
    • Can I use my Breuninger Card at BRAM?
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    BRAM Card

    • How can I apply for a BRAM Card?
    • What are the advantages of using the BRAM Card?
    • I need a replacement for my BRAM Card
    • How can I change my data that is saved in the BRAM Card?
    • What can I do if I forget my BRAM Card?
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    Products & Services

    • Online reservation – check availability in Breuninger store and reserve item
    • Packaging Service
    • Tailoring Service
    • Tax Free Shopping
    • Gift Card
    • I no longer wish to receive marketing communications
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    Gift Card

    • Which variants of the gift card are available?
    • How can I redeem my gift card when purchasing in the online shop?
    • Where can I see the credit on my gift card?
    • Can I have the value of a gift card paid out?
    • Can I still redeem an old BRAM gift card?
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    Didn’t find what you’re looking for?

    Our customer service team is happy to help!

    Send us a message

    Please use the contact form to email us about your query. We will get back to you as quickly as possible.

    To contact form

    Call us

    +352 450 231-0

    Monday to Friday from 10:00 to 20:00
    and Saturday from 9.00 bis 19.00

    Your landline provider’s fees apply, fees from mobile networks may vary (depending on provider).

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